We are always happy to receive suggestions for improvement and like to know if we are doing something well. If you are unhappy about any of our services, please speak to our practice manager, Mrs Liz Brittlebank, who will be happy to discuss your problems privately.
If you are disatisfied with the service we have provided, we follow the NHS complaints procedure which you can access via the practice manager. Some patients find it easier to talk to someone outside the practice in the first instance. The PALS organisation provide this kind of service - you can follow this link to read more about them www.northoftyne.nhs.uk/Patients/pals