Do it Online!
We are encouraging as many of our patients as possible to register for online services. We have handy youtube guides to the process here - have a look...
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During the Coronavirus outbreak, from April 2020 we are moving to booking our GP and Nurse Practitioner appointments on the day, to enable us to manage sudden staffing changes. All online bookings will be changed to telephone appointments ONLY on the advice of the clinical commissioning group. Unfortunately you may experience some disruption to normal services at this time but your support and co-operation is appreciated.
Please Click here to access Video Consult
Elsdon Avenue Surgery are supporting the GP Extended Access HUB at Cramlington Village Surgery. Call us to find out more, or to book an appointment
Your medical records
SystmOne is the system of choice for all Northumberland GP practices. It is used in some hospital departments (such as the diabetes centre) walk-in centres, hospices and by the District Nursing and Health Visiting services. The aim is to have a more joined-up medical records. It will be easier to share urgent medical information electronically - please let us know if you object to this and we will mark your records accordingly. Be aware though, that we will always share whatever information is needed to keep you safe - if we can't share it electronically it will go by phone, fax or letter. We only ever share what we believe to be the safe and correct amount of information, and with the right people. Patient data is never treated casually. Patients will possibly be aware that GDPR came into force in May 2018 - you can read our policy statement by clicking on the tab to the right "access to health records".
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
For help and advice in relation to supporting yourself during the COVID 19 pandemic please look at this useful booklet COVID 19 support. NHS Choices and Patient Info each have information about a wide range of medical problems and symptom checkers. If you want some guidance about symptoms you may be having you can look there first and learn about how to look after yourself in the first instance. There is also a link to the right hand side of this page called "Be Self Care Aware" and another on "Finding Further Help" which will direct you to other organisations who offer specialist support for problems such as mental health.
We are training members of our staff to be Care Navigators. This is an NHS programme designed to direct patients, with the doctors' support, straight to the best source of help. Often a GP is not the right person to help with a range of problems! The Care Navigators will therefore be asking more of our patients why they are coming to see the doctor. As we develop the scheme, we will post more information about it on this website.
Our Patient Participation Group is open to new members. Do contact our practice manager if you would like to know more about it before committing yourself! Our staff can also tell you more about it. We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Please use the Friends & Family Test link on the right hand side to tell us what you think of our care. If you prefer, there are paper copies of a more detailed Friends & Family Test in the surgery or you can download a copy here and bring it to the practice next time you come - Friends & Family Test
We have been producing a regular practice newsletter since November 2015. You can sign up to receive an email copy or pick up a paper version from the waiting room. We hope to produce an issue every 2 or 3 months.
The surgery is accessible to patients using a wheelchair. Disabled toilet facilities along with a baby changing area are also available. If you require any assistance the reception team will be more than happy to help. If you have a special need, please let us know when booking your appointment.
(Site updated 18/05/2020)