Elsdon Avenue Surgery
It has been clear to us for some time, despite our practice premises serving us well for many years, that the building will not be suitable for patient care for very much longer:
- The premises are becoming very dilapidated
- The Care Quality Commission has standards for GP practices which we struggle to meet
- We need parking facilities for both patients and our ever-growing staff team
- Our patient list size is increasing, so we need more space for appointments, and for teaching the next generation of doctors and nurses, which is very important to us.
After serious thought, and discussions with our Patient Participation Group and NHS Northumberland Clinical Commissioning Group, we intend to apply for planning permission to build a purpose-built health centre on land near the Hastings Arms in Seaton Delaval. It is hoped that we will be able to move into the new premises in about 18 months' time.
Share your views
We realise you may have some questions about the changes we are proposing, so are now entering a period of engagement for 12 weeks, designed to give every patient and local person the opportunity to share their views.
To make sure we hear from as many local people as possible, you can share your views in a number of ways:
- Write to the practice manager at the address above or email firstname.lastname@example.org
- Ask our reception team for a feedback form. This can be filled out anonymously if you wish. You do not need to give us any personal information if you choose not to.
- Attend one of our drop-in sessions at the Manufacturing and Innovation Hub, further details are below.
- Complete our On-line Survey: https://www.surveymonkey.co.uk/r/622LYM9
You may also want to contact Healthwatch Northumberland, the statutory independent consumer champion for patients on 03332 408 468 (local call rate) or email email@example.com.
In addition, Healthwatch Northumberland is also holding a virtual engagement session via Zoom. This is taking place on Monday 29th November from 6.00 pm to 7.00 pm. Please email
As you will be aware, the NHS Covid-19 vaccination programme is now providing booster jabs to those over 50 or employed in health or social care. There needs to be a 6 month gap after the 2nd vaccine before a booster can be given. Patients will be invited to have the Covid-19 vaccination. We are providing this round of vaccines in Elsdon Avenue. Your appointment will only take around five minutes but you MAY need to stay at the surgery for 15 minutes after you receive the vaccination, for your wellbeing.
To find out more about the roll out at nhs.uk/covidvaccine
Please do not contact us for evidence for travel. This link to the government website shows you how to provide the necessary vaccination proof. Travel abroad and your covid status
Those with long term conditions such as asthma or diabetes may not have been invited for their usual annual review. We have now started these routine reviews again, but part of your appointment may be by phone. We are moving to a system of reviews during your birthday month. This may cause your appointment to be brought forward or moved back. In this case, your medication will be reviewed by a pharmacist in the meantime on the basis of the last results available.
Do it Online!
We are encouraging as many of our patients as possible to register for online services. We have handy youtube guides to the process here - have a look...
IOS guide Android Windows
During the Coronavirus outbreak, from April 2020 we moved to booking our GP appointments on the day, to enable us to manage sudden staffing changes. All online bookings will be changed to telephone appointments ONLY on the advice of the clinical commissioning group. Unfortunately you may experience some disruption to normal services at this time but your support and co-operation is appreciated.
Elsdon Avenue Surgery are supporting the GP Extended Access HUB at Cramlington Village Surgery. Call us to find out more, or to book an appointment - 01670 337737
Your medical records
SystmOne is the system of choice for all Northumberland GP practices. It is used in some hospital departments (such as the diabetes centre) walk-in centres, hospices and by the District Nursing and Health Visiting services. The aim is to have a more joined-up medical records. It will be easier to share urgent medical information electronically - please let us know if you object to this and we will mark your records accordingly. Be aware though, that we will always share whatever information is needed to keep you safe - if we can't share it electronically it will go by phone, fax or letter. We only ever share what we believe to be the safe and correct amount of information, and with the right people. Patient data is never treated casually. Patients will possibly be aware that GDPR came into force in May 2018 - you can read our policy statement by clicking on the tab to the right "access to health records".
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
For help and advice in relation to supporting yourself during the COVID 19 pandemic please look at this useful booklet COVID 19 support. NHS Choices and Patient Info each have information about a wide range of medical problems and symptom checkers. If you want some guidance about symptoms you may be having you can look there first and learn about how to look after yourself in the first instance. There is also a link to the right hand side of this page called "Be Self Care Aware" and another on "Finding Further Help" which will direct you to other organisations who offer specialist support for problems such as mental health.
We are training members of our staff to be Care Navigators. This is an NHS programme designed to direct patients, with the doctors' support, straight to the best source of help. Often a GP is not the right person to help with a range of problems! The Care Navigators will therefore be asking more of our patients why they are coming to see the doctor. As we develop the scheme, we will post more information about it on this website.
Our Patient Participation Group is open to new members. Do contact our practice manager if you would like to know more about it before committing yourself! Our staff can also tell you more about it. We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Please use the Friends & Family Test link on the right hand side to tell us what you think of our care. We regularly send out Text messages to people who we have recently seen, to invite Text feedback via the Friends and Family test.
We have been producing a regular practice newsletter since November 2015. You can sign up to receive an email copy or pick up a paper version from the waiting room. We hope to produce an issue every 2 or 3 months.
The surgery is accessible to patients using a wheelchair. Disabled toilet facilities along with a baby changing area are also available. If you require any assistance the reception team will be more than happy to help. If you have a special need, please let us know when booking your appointment.
(Site updated 07/12/2021)